Privacy Policy

Who are we?

BikersBuddy.com is a platform dedicated to providing essential information, resources, and services related to motorcycles and biking. Whether you're looking for product details, reviews, or advice, BikersBuddy is your go-to source.

We take your privacy seriously. In line with the Digital Security Act 2018, we are committed to protecting your personal information and ensuring that we cannot published on our site ways to alternative, harm religious sentiments, or disrupt public order.

Our Objective

• To help you feel safe and comfortable using our website.
• To give your trust by handling your information securely and responsibly.

What Information Do We Collect?

In compliance with Bangladesh's Personal Data Protection Laws (Article 36), we collect only the data that's necessary. This includes your name, email address, and other details when registering or using our services. You can browse our site anonymously as well.

Information Collected Through Our Mobile App

When you use the BikersBuddy mobile application, we may collect additional information to provide you with enhanced features and services:

• Account Information: Name, email address, phone number, profile picture
• Device Information: Device model, operating system version, unique device identifiers
• Usage Data: App features used, time spent, interactions with content
• Location Data: GPS coordinates when you use location-based features (with your permission)
• Photos and Media: Images you upload for reviews, marketplace listings, or profile pictures (with your permission)
• Communication Data: Messages, voice recordings when using in-app communication features (with your permission)

Why Do We Collect and Use Your Information?

• Improve your experience by personalizing our services.
• To help you quickly find relevant products or information.
• To keep you updated with new products and services.

Legal Grounds

• It's necessary to fulfill a contract between us.
• It serves our legitimate interests.
• It's required for compliance with legal obligations.

Security of Your Information

We implement technical measures like encryption and firewalls, and verify your identity before sharing sensitive data. You're responsible for keeping your account secure.

How Do We Protect Your Information?

• We use SSL and encrypted transmission.
• Only authorized personnel access your data confidentially.

Do We Use Cookies?

Yes. We use cookies for:

• Understanding and saving user preferences.
• Improving user experience.

You can manage cookies via your browser settings.

Mobile App Permissions

The BikersBuddy mobile app requests certain permissions to provide you with the best experience. All permissions are optional, and you can choose to deny them. However, some features may not work without the necessary permissions.

Location Permission

Why we need it:

• Find nearby motorcycle showrooms and dealerships
• Locate nearest service centers and mechanics
• Show bike deals and offers in your area
• Provide map directions to showrooms and service centers
• Enable Safety Ride Mode to track your rides and alert emergency contacts
• Connect you with nearby bike assistance service partners

How we use it: Your location is used only when you actively use location-based features. We do not track your location in the background unless you enable Safety Ride Mode. Location data is not shared with third parties without your consent.

Notification Permission

Why we need it:

• Notify you about new motorcycle launches and updates
• Alert you to special offers, discounts, and deals
• Send price drop alerts for bikes you're interested in
• Notify you when your questions or reviews receive responses
• Alert you about bike assistance requests and service partner responses
• Send important safety alerts during rides

How we use it: Notifications are sent only for relevant updates and can be customized or disabled in app settings at any time.

Gallery/Photos Permission

Why we need it:

• Set and update your profile picture
• Upload photos of your motorcycle for reviews and ratings
• Post motorcycle listings with photos on the marketplace
• Share bike-related images in the community feed
• Showroom owners can upload motorcycle inventory photos

How we use it: We only access photos you explicitly select. Photos are uploaded to our secure servers and used only for the purposes you intend (profile, reviews, marketplace listings).

Camera Permission

Why we need it:

• Take photos directly for your profile picture
• Capture motorcycle photos for reviews and ratings
• Take photos for marketplace listings
• Scan QR codes for quick access to bike information

How we use it: Camera access is only activated when you choose to take a photo within the app. We do not access your camera without your explicit action.

Phone Permission

Why we need it:

• Call motorcycle showrooms and dealerships directly from the app
• Contact marketplace sellers
• Call service centers and mechanics
• Initiate WhatsApp conversations with dealers
• Make emergency calls during bike assistance requests

How we use it: This permission allows you to make calls directly from the app. We do not make calls on your behalf or access your call history.

Microphone Permission

Why we need it:

• Send voice messages in chat conversations
• Make voice calls for on-road bike assistance
• Communicate with service partners via voice chat
• Use voice search in the AI chatbot
• Make emergency SOS calls during rides

How we use it: Microphone access is only activated when you use voice features. We do not record audio without your knowledge or consent.

Advertising ID

Our app may use your device's Advertising ID to provide personalized content and measure ad performance. This helps us show you relevant motorcycle deals and offers. You can reset or opt-out of personalized ads in your device settings at any time. We comply with Google Play's Advertising ID policy and do not use this information to identify you personally.

Your Control: You can manage all app permissions at any time through your device settings. Denying permissions will not prevent you from using the app, but some features may be limited. You can also review and change permissions within the app's settings screen.

Do We Use Cookies?

Yes. We use cookies on our website for:

• Understanding and saving user preferences.
• Improving user experience.

You can manage cookies via your browser settings.

Do We Disclose to Outside Parties?

We do not sell, trade, or transfer your personal information to outside parties except in the following circumstances:

• Trusted Service Providers: We may share information with trusted third parties who assist us in operating our website and mobile app, conducting our business, or servicing you (e.g., cloud hosting, analytics, payment processing). These parties are obligated to keep your information confidential.
• Legal Requirements: We may disclose your information when required by law or to comply with legal processes, enforce our site policies, or protect our or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing (e.g., connecting with showrooms or service partners).

We ensure that any third parties we work with maintain appropriate security measures and comply with applicable data protection laws.

Third-Party Links

We may link to external sites. These sites have separate privacy policies and we aren't responsible for their activities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

• Account Data: Retained while your account is active and for a reasonable period after account deletion to comply with legal obligations.
• Transaction Records: Retained for accounting and legal compliance purposes as required by law.
• Communication Data: Chat messages and voice recordings are retained for a limited period to facilitate service delivery and dispute resolution.
• Location Data: GPS data from Safety Ride Mode is retained only for the duration of your ride and a short period afterward for safety purposes.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Bangladesh. By using our services, you consent to the transfer of your information to countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Withdraw Consent: Withdraw your consent for data processing at any time.
• Data Portability: Request a copy of your data in a structured, commonly used format.
• Object to Processing: Object to certain types of data processing, including marketing communications.
• Restrict Processing: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Online Privacy Protection

We comply with COPPA (Children's Online Privacy Protection Act) and do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 16, please contact us immediately.

Terms and Conditions

Visit Terms and Conditions

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through the app or website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please visit our Contact Us page.